Looking for adult toy returns in NZ that are simple, fast, and discreet? At Sin City, we understand how important it is to handle intimate product issues with care and respect. Whether you’re dealing with a faulty vibrator or need help with a warranty claim, our support team is here to help every step of the way.

Whether you’ve received a faulty toy or need assistance with a warranty claim, this page covers everything you need to know about returning adult toys in NZ and understanding your rights.

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1. My toy isn’t turning on—what should I do?

Before requesting a return, please try the following:

• Insert fresh batteries (many toys ship without them)

• Double-check the battery orientation

• Fully charge rechargeable toys before first use

• Hold the power button for 3–5 seconds (many toys include travel lock mode)

• Remove any battery tabs or packaging inside

Still having trouble? Email us with your order number, a description of the issue, and a photo or short video if available.

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2. What is your adult toy returns policy for NZ?

We accept adult toy returns NZ-wide if your item is:

• Faulty or damaged

• Incorrectly sent

• Covered under the Consumer Guarantees Act or Fair Trading Act

Unfortunately, we cannot accept returns for:

• Change of mind (even if unopened)

• Used or opened toys

• Lingerie or clothing that’s been worn

• Lubes, creams, or oils

• DVDs or printed content

All returned intimate products are safely disposed of and are never resold.

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3. Can I exchange my adult toy?

Exchanges are only available if your item is faulty or the wrong product was sent. We do not offer exchanges for preferences like colour or sizing. Please check our sizing guide before ordering lingerie.

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4. Can I cancel my order?

Yes, but only if your order hasn’t shipped. A 30% cancellation fee applies to cover admin and transaction costs. Orders that have already shipped cannot be cancelled.

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5. Why charge a cancellation fee?

Processing every order costs us time and resources. The fee ensures we can continue to offer the best customer service for adult toy returns NZ.

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6. How long does the warranty last?

We offer a 5-year warranty on most adult toys. This covers manufacturer faults, not general wear, misuse, or damage caused by incorrect charging.

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7. How do I make a warranty claim?

To start a claim for an adult toy return in NZ, email us:

• Your order number

• Description of the problem

• A photo or short video if available

We’ll assess and either repair, replace, or issue store credit.

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8. Do I need to pay return shipping?

No. If your adult toy is faulty, we’ll send you a prepaid courier return bag at no cost.

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9. Will the packaging mention Sin City?

Never. Our adult toy orders across NZ are shipped in plain, unbranded packaging with discreet labels for total privacy.

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10. Can I return an adult toy if I’ve changed my mind?

No. For hygiene reasons, we cannot accept returns for change of mind—whether opened or still sealed.

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11. How long will my return take?

Once we receive your returned product, we’ll assess it within 2–5 business days and proceed with the appropriate resolution.

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12. More questions about adult toy returns NZ?

Our team is experienced in managing adult toy returns NZ-wide, so you can expect fast, professional service. We’re here to support you.
Email us at: sincityltd@outlook.com
Visit: 58 Edinburgh Street, Pukekohe, NZ
Check our Toy Troubleshooting Guide (coming soon).