Intimate Products – Policies, Returns, and Disclaimer

All products sold by us are covered by our consumer guarantee. Please review the guarantee details provided in the product description, as they may vary between brands. To be eligible for the guarantee, you must have proof of purchase upon request, and the product must be within the specified warranty period.

We urge you to select your items thoughtfully. Due to health and safety considerations, Sin City Ltd cannot offer refunds or replacements for items, whether used or unused, in cases of change of mind. Additionally, we are unable to replace products based solely on personal expectations.

It’s important to note that our guarantee does not serve as a satisfaction guarantee. While we meticulously select our products and prioritize their quality, individual bodies vary in their responses and anatomical needs. We advise users to persist with their chosen product, as many styles improve with continued use and familiarity.

For a more informed decision, we encourage customers to read product descriptions and customer reviews. Your feedback, whether positive or negative, is invaluable to us as we strive to enhance our service and assist customers in making informed choices.

If a product exhibits a manufacturing defect, please contact us within 7 days. If necessary, you will be responsible for the cost of returning the item and its components to us. Please ensure the item is securely packaged. Upon receipt, we will assess the item, and if deemed defective within the warranty period and subject to availability, we will issue an identical replacement.

Warranty Periods:

  • Satisfyer vibrators: 15 years
  • Share Satisfaction range: 12 months
  • Other vibrators, toys, rings, and vibrating rings: 6 months (subject to adherence to guidelines, conditions, and our policies)

If you encounter an issue with your purchased item:

  • Confirm that the item is within the warranty period.
  • Before returning the item, ensure batteries are correctly installed and functioning.
  • Contact us within 7 days of receiving your item, providing your receipt and order number.
  • If necessary, securely package and return the item to Sin City Ltd Online Store, along with your name, address, contact information, and details of the warranty issue.

We aim to test and resolve issues promptly, providing replacements for faulty items with proof of purchase.

Items not covered by the guarantee include:

  • Changes of mind
  • Misuse of products
  • Water or urine damage
  • Use of non-compatible lubricants
  • Failure to remove batteries
  • Use of non-recommended batteries
  • Failure to follow usage guidelines, including water usage recommendations

For general tips and guidelines to prolong the lifespan of your toys, please refer to our recommendations.


Our intimate products are intended as adult novelty items only and are not for medical use. Discontinue use if discomfort occurs and consult a healthcare professional if necessary. Our information is provided for general purposes only, and we advise individuals to assess the information independently. While we endeavor for accuracy, we do not guarantee it, nor do we accept liability for reliance on our information. Users assume responsibility for their decisions regarding product usage. We recommend seeking professional guidance, particularly from a Pelvic Floor Physiotherapist, before using internal vaginal products.

Limited Liability:

Sin City Ltd and its suppliers provide information and products without warranties. We are not liable for damages arising from the use of our products or information provided. Users assume all risks associated with their use. Additionally, we are not responsible for the content of external websites linked to our site.


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